Frequently Asked Questions

You Have Questions? We Have Answers!

We ask that all orders are placed by no later than Friday 11:59PM EST for the following week’s meal prep. Any orders received after 11:59PM EST on Friday, will go towards the following week’s meal prep.

The menu options rotate on a weekly basis and are disclosed each Tuesday for the following week on our website.

The meals are delivered each Sunday for the week at our pickup locations. You are available to pickup after 3PM if the location is open.

Our minimum meal order is 5 meals for delivery.

Yes! Our meals are prepared fresh and never frozen but if you are not planning on eating immediately within the first 3-4 days they can be put in the freezer. Just thaw out a day prior to consuming in refrigerator.

The containers do not need to be returned but the delivery bags do and we will rotate your bag each week. If a bag is not returned your meals will be in a plastic bag.

At this time we do not offer gluten free exclusive menu but are looking to add in the future. Stay tuned for an announcement.

Yes! Any meal can be adjusted to a no carb option for additional vegetables in lieu of carbohydrate for a $1 charge per meal.

Yes you can choose your protein portion based on your goals and appetite.

We offer 5 different meal options each week so you can either eliminate that particular meal choice in your order or notate in the additional comments section during checkout to not include that certain ingredient in your order.

You can cancel at any time from your account page, you MUST cancel by Thursday at 11:59PM EST to avoid a charge for the week. You can reactivate your subscription at any time at no cost from your Member Login screen.

Each week you will exchange last week’s bags at your delivery pickup location or hand to the delivery driver. We rotate your bags each week, and if your bag is not available at the time of delivery, there will be a $5.00 fee to replace.

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