Frequently Asked Questions

You Have Questions? We Have Answers!

We ask that all orders are placed by no later than Friday 11:59PM EST for the following week’s meal prep. Any orders received after 11:59PM EST on Friday, will go towards the following week’s meal prep.

If you are not making any changes then the subscription will auto renew each Friday and you do not need to do anything. If you need to make changes or cancel you MUST do that by Thursday 11.59.

The menu options rotate on a weekly basis and is disclosed each Tuesday on our website for the following week. Our menu consists of family recipes, our Fan Favorite classic meals, and new healthy meal options.

The meals are delivered each Sunday for the week at our pickup locations. You are available to pickup after 3PM at the location you chose at checkout. Home delivery is between 2-6PM. We ask if you are not going to be home to leave a cooler with ice packs on the porch for delivery of meals. 

Our minimum meal order is 5 meals for delivery.

Yes! Our meals are prepared fresh and never frozen but if you are not planning on eating immediately within the first 3-4 days they can be put in the freezer. Just thaw out a day prior to consuming in refrigerator.

The containers do not need to be returned back to us. You can keep for your own meals or recycle them.

At this time we do not offer gluten free exclusive menu but are looking to add in the future. Stay tuned for an announcement.

Yes! Any meal can be adjusted to a no carb option for additional vegetables in lieu of carbohydrate for a $1 charge per meal.

Yes, you can choose your protein portion based on your goals and appetite ranging from 4 to 7 ounces of protein.

We offer 5 different meal options each week so you can either eliminate that particular meal choice in your order or notate in the additional comments section during checkout to not include that certain ingredient in your order.

You can cancel at any time from your account page, you MUST cancel by Thursday at 11:59PM EST to avoid a charge for the week. You can reactivate your subscription at any time at no cost from your Member Login screen.

We do! Any of our Healthy Entrees can be made Vegetarian.

The juices are good for 3-5 days in the refrigerator but best to be consumed immediately.

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